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Book Categories |
List of tables | ||
List of figures | ||
Preface | ||
Acknowledgements | ||
Introduction | 1 | |
Pt. 1 | The Foundations of Cultural Intelligence | 9 |
1 | Where Does Cultural Intelligence Fit with Emotional Intelligence and NLP? | 13 |
2 | Understanding Organizational Culture - Underpinning Cultural Intelligence | 25 |
3 | Introducing the Cultural Intelligence Model | 39 |
Pt. II | Applying Cultural Intelligence in Consultancy | 61 |
4 | Cultural Intelligence and the Consultancy Process | 65 |
5 | Account Management | 67 |
6 | Sales and Sales Management | 79 |
7 | Engagements and Engagement Management | 90 |
8 | Relationship Management | 111 |
Pt. III | Creating the Culturally Intelligent Firm | 125 |
9 | Cultural Intelligence and Competitive Advantage | 131 |
10 | Creating and Sustaining the Culturally Intelligent Consultancy | 137 |
Further Reading | 146 | |
Notes | 149 | |
Index | 155 |
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