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Foreword | ||
Acknowledgments | ||
1 | Introduction | 1 |
2 | Vignettes of Work in the Field | 14 |
3 | Territories: The Geography of the Service Triangle | 62 |
4 | The Technicians | 66 |
5 | The Customers | 78 |
6 | Talking about Machines, and Bits Thereof... | 89 |
7 | The Work of Service | 104 |
8 | War Stories of the Service Triangle | 125 |
9 | Warranted and Other Conclusions | 144 |
References | 163 | |
Index | 167 |
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