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Book Categories |
Foreword | ||
Acknowledgements | ||
Glossary of Terms | ||
Introduction | ||
1 | What is Quality Assurance? | 1 |
2 | The History of Quality Assurance | 6 |
3 | The British Standards | 12 |
4 | The Certification Bodies and NACCB | 26 |
5 | Is QA Applicable to Your Organization? | 37 |
6 | Developing the Quality System | 41 |
7 | Writing the Procedures | 52 |
8 | The Quality System Manual | 55 |
9 | Conditions of Engagement | 64 |
10 | Purchasing and Subletting | 72 |
11 | Job Documentation | 77 |
12 | Briefing | 80 |
13 | Design and Production Information | 83 |
14 | Procurement and Construction | 100 |
15 | Advisory Work | 113 |
16 | Support Systems | 115 |
17 | The Job Quality Plan | 138 |
18 | Auditing | 140 |
19 | Maintaining the Quality System | 157 |
20 | Financial Considerations | 159 |
21 | Legal Implications of a Quality System | 163 |
22 | The International Scene | 170 |
23 | Total Quality Management | 174 |
Appendix I Useful Addresses | 179 | |
Appendix II Bibliography | 182 | |
Appendix III Proforma for Producing a Job Quality Plan | 190 | |
Index | 201 |
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