Measuring Quality Improvement in Healthcare; A Guide to Statistical Process Control Applications Book

I used this book for a course I taught on statistical quality control at a major mid-western university. Despite the fact that we used the 8th edition, there were numerous typographical errors in the text.

A CD accompanies the book. Several of the Excel templates provided have bugs and do not match the examples presented in the book, not because of typos in the text but because the formulas were wrong. Other templates were horribly designed - who labels a column as the average and then computes (column A)/2 + (column B)/2?

I always tell my students to do problems which are answered in the back. With this book, that wasn't always helpful. Some of the answers in the back are wrong, obviously not related to the question. I suspect that the answer section was copied from a previous edition and not checked carefully.

Even the instructor manual was poorly done. Again, I suspect the one provided was for a previous edition.

A frustrating book for someone trying to learn, and very frustrating for someone trying to teach.