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Pt. I Leading in Times of Complexity and Rapid Cycle Change 1
Ch. 1 Trends Shaping Nursing Leadership: Implications for Education and Practice 2
Ch. 2 Concepts and Theories Guiding Professional Practice 18
Ch. 3 Emotionally Intelligent Leadership in Nursing and Healthcare Organizations 50
Ch. 4 Ethical Nurse Leadership 74
Ch. 5 Change, Complexity, and Creativity 102
Ch. 6 Collaborative Decision Making and Communication: Skills and Practices 136
Pt. II Leading the Business of Health Care: Processes and Principles 183
Ch. 7 Organizational Structure and Analysis 184
Ch. 8 Human Resource Development: Recruitment, Retention, and Managing Conflict 260
Ch. 9 Strategic Planning and Management 288
Ch. 10 Staffing and Scheduling 334
Ch. 11 Budgeting Principles for Nurse Managers 368
Ch. 12 Managing the Process of Care Delivery 406
Ch. 13 Information Management and Technology 428
Pt. III Leading to Improve the Future Quality and Safety of Healthcare Delivery Systems 453
Ch. 14 Health Policy, Laws, and Regulatory Issues 454
Ch. 15 Risk Management and Legal Issues 470
Ch. 16 Tools for Evaluating Operations and Care Delivery Systems 494
Ch. 17 Quality Management 522
Ch. 18 Performance Appraisal 548
Ch. 19 The Professional Nursing Staff Educator 592
Ch. 20 Building a Portfolio for Academic and Clinical Partnership 608
Ch. 21 Transformational Leadership and Evidence-Based Management in a Changing World 618
Ch. 22 Creating a Culture of Magnetism 642
Ch. 23 Managing a Culturally Diverse Workforce 664
Index 681
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