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List of figures xi
List of tables xii
Preface: Why write this book? xiii
Acknowledgements xiv
Introduction xv
Facilitation requires skilled and competent facilitators who understand the fundamental principles xvii
How to use this book xviii
Facilitation - How it works 1
Introduction 3
Facilitated events help groups to change their values and beliefs 3
Group processes lead to high-quality shared mental models 7
Group facilitation is a powerful means to engage a group to improve performance - when used appropriately 13
Planning a facilitation event 15
Introduction 17
Selecting and working with a facilitator 18
Establishing the facilitator-change leader relationship 24
Understanding the organizational context to validate change objectives 29
Selecting and understanding the group 35
Designing the agenda 41
Communicating with participants and stakeholders 53
Guiding facilitation events 57
Introduction 59
Starting facilitation events successfully - clarifying objectives and expectations 60
During events - essential elements for creating real momentum for change 74
Closing the event well - key deliverables to create momentum for implementation 96
Ensuring post-event follow-up and implementation 99
Learning from the facilitated event 101
Recognizing and overcoming barriers to implementation 107
Developing an implementation map is necessary to ensure impact 110
Engaging the wider organization with an implementation map post-facilitated event 123
Facilitated events lead to shared mental models which is the starting point for any lasting change 126
Research findings 129
Executive summary 129
Introduction 129
Facilitated group interventions 130
Methodology 133
Results 134
Discussion 135
Facilitator assessment questionnaire 137
Skilled facilitators are essential for process success 137
The competency framework 137
How to complete this questionnaire 140
Event planning 142
Guiding events 144
Post-event follow-up and implementation 147
Annotated bibliography 151
Individuals, facilitation and change 155
Groups and how they matter 157
Organizational learning and change 158
Sample facilitation exercises 161
Ideas and examples showing different ways to facilitate group tasks 161
Fortune Success 162
Business Lifeline 164
Hopes and Fears 166
Project Elevator Pitch 166
Hall of Fame and Hall of Shame 167
Beat Yourself - instructions 168
New Behaviors and Capabilities 170
Challenging Perspectives 170
Decision Process and Decision Power 171
How Are We Doing as a Group? 173
Practical issues - location, equipment and logistics 175
Location 175
Equipment 176
Managing the logistics of large groups 178
Managing subgroups within events 179
Forming groups 179
Checklists 181
Memory joggers for good design, guidance and follow-up/implementation of facilitation events 181
Planning a facilitated session - the strategic context 182
Selecting a facilitator 182
Establishing the facilitator and change leader relationship 182
Understanding the organizational context - needs analysis 183
Understanding the group structure 183
Event and agenda design 183
Guiding the facilitation event 184
Closing the facilitation event 185
Post-event follow-up 185
Implementation of event outcomes 186
Notes 187
Index 193
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Add Facilitating Groups to Drive Change, Facilitation can provide a key route to creating buy-in to the need for change and associated change initiatives. But, this only happens when facilitation is used in the right way. The authors outline the guiding principles of facilitation that every chan, Facilitating Groups to Drive Change to the inventory that you are selling on WonderClubX
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Add Facilitating Groups to Drive Change, Facilitation can provide a key route to creating buy-in to the need for change and associated change initiatives. But, this only happens when facilitation is used in the right way. The authors outline the guiding principles of facilitation that every chan, Facilitating Groups to Drive Change to your collection on WonderClub |