Crisp: Self-Empowerment, Revised Edition: Getting What You Want from Life Book

Part 1: The Need for Self-Empowerment Trusting Others to Act Responsibly Relating Cooperatively with Others Achieving Personal Success
Part 2: Building Blocks of Self-Empowerment Understanding Self-Esteem Assessing Self-Image Embracing Positive Self-Talk Engaging in Self-Determination Expecting Positive Outcomes Recognizing Selective Perception Self-Programming for Success
Part 3: Interpersonal Skills Communicating What You Want Saying It Straight Negotiating Contractual Agreements Recognizing Conflict Roles Interpreting Conflict Interaction Improving Listening Skills Evaluating Common Responses Listening to Foster Communication Resolving Conflict Through Active Listening
Part 4: Management Skills Interacting with Your Employees Delegating to Empower Others Receiving a Delegated Assignment Recovering and Learning from Mistakes Coaching Employees Through Their Mistakes Redefining People Problems Confronting Unacceptable Behavior Formulating a Positive Confrontation Defusing Emotional Reactions
Part 5: Your Personal Development Program Identifying Values and Priorities Establishing Priorities Setting Goals to Achieve Your Vision Creating Support Systems Rewarding Yourself Maintaining Momentum
Appendix Author's Comments on the Case Studies Author's Suggested Responses to Exercises Recommended Reading