Creating Rapport (A Crisp Fifty-Minute Book Series) Book

Part 1	The Positive Power of Rapport	1
	Defining Rapport	3
	Misconceptions vs. Reality	4
	Identifying What It Takes to Establish Rapport	7
	Building Rapport Through Synchronicity	8
	Entrainment and the Rhythm of Rapport	9
Part 2	The Growing Need for Rapport in Business Today	11
	Conducting Business Amid Continual Change	13
	Responding to Increasing Competition	14
	Meeting "High-Touch" Needs in High-Tech Times	15
	Getting the Information You Need	16
	Communicating Openly Throughout the Organization	17
	Working Creatively and Implementing New Ideas	18
	Forming Relationships Amid Reorganization	19
	Traditional Hierarchical Communication Structures	20
	New Rapport Structures	21
	Changing the Way We Communicate	22
	Using Management Authority vs. Rapport Skills	23
	Getting Ahead in the Age of Change	27
	Developing a Rapport Action Plan	29
Part 3	The Art of Listening: The Foundation of Rapport	31
	The Challenge of Listening Attentively	33
	Listening with an Open Mind	34
	Developing a Genuine Interest in Others	35
	Asking Good Questions	36
	Listening Without Advising	38
	Listening to Promote Understanding	39
	Clarifying Communication with Blockbusting Questions	43
	Qualifying Comparators for More Precision	46
	Cutting Universals Down to Size	48
Part 4	Setting the Stage to Influence Others	51
	Refining Your Listening to Perceive Others' Needs	53
	Hearing the Content	55
	Putting the Content into Context	56
	Evaluating the Six Rs of Internal Context	57
	Monitoring the Medium	61
	Tuning In to What's Unspoken	62
Part 5	The Formula for Success	67
	Like Likes Like	69
	"Pacing" to Accelerate Rapport Building	70
	Mirroring with Words	73
	Leading the Way	75
	Applying Rapport Skills to Exert Influence	76
	Lessening Resistance with Accommodation	77
	Creating a Win-Win Strategy with Dovetailing	78
	Summary	79
	Appendix	81
	Appendix to Part 3	83
	Additional Reading	88