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Foreword William K. Atkinson Atkinson, William K.
1 Strategic Human Resources Management Myron D. Fottler Fottler, Myron D. 1
2 Healthcare Workforce Planning Thomas C. Ricketts III Ricketts, Thomas C., III 27
3 Globalization and the Healthcare Workforce Leah E. Masselink Masselink, Leah E. 47
4 Healthcare Professionals Kenneth R. White White, Kenneth R. Dolores G. Clement Clement, Dolores G. Kristie G. Stover Stover, Kristie G. 71
5 The Legal Environment of Human Resources Management Beverly L. Rubin Rubin, Beverly L. Bruce J. Fried Fried, Bruce J. 99
6 Workforce Diversity Rupert M. Evans, Sr Evans, Rupert M., Sr 145
7 Job Analysis and Job Design Myron D. Fottler Fottler, Myron D. 163
8 Recruitment, Selection, and Retention Bruce J. Fried Fried, Bruce J. Michael Gates Gates, Michael 197
9 Organizational Development and Training Rita Quinton Quinton, Rita 237
10 Performance Management Bruce J. Fried Fried, Bruce J. 257
11 Compensation Practices, Planning, and Challenges Howard L. Smith Smith, Howard L. Bruce J. Fried Fried, Bruce J. Derek van Amerongen van Amerongen, Derek John D. Laughlin Laughlin, John D. 281
12 Employee Benefits Dolores G. Clement Clement, Dolores G. Maria A. Curran Curran, Maria A. Sharon L. Jahn Jahn, Sharon L. 319
13 Health Safety and Preparedness William Gentry Gentry, William 347
14 Managing with Organized Labor Donna Malvey Malvey, Donna 359
15 Nurse Workload, Staffing, and Measurement Cheryl B. Jones Jones, Cheryl B. George H. Pink Pink, George H. 393
16 Human Resources Budgeting and Employee Productivity Eileen F. Hamby Hamby, Eileen F. 433
17 Creating Customer-Focused Healthcare Organizations Through Human Resources Myron D.Fottler Fottler, Myron D. Robert C. Ford Ford, Robert C. 451
18 Present Trends that Affect the Future of Human Resources Management and the Healthcare Workforce Bruce J. Fried Fried, Bruce J. Myron D. Fottler Fottler, Myron D. 479
Integrative Cases
1 Reduction in Force at Sierra Veterans Affairs Medical Center Sarah Huth Huth, Sarah Sara Hofstetter Hofstetter, Sara 501
2 Management Challenges of a Customer Service Center Andy Garrard Garrard, Andy Heather Grant Grant, Heather 511
3 Performance Feedback Now and Then Lee Ellis Ellis, Lee Dawn Morrow Morrow, Dawn Adia Bradley Bradley, Adia 523
Index 529
About the Editors 537
About the Contributors 538
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