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Book Categories |
Preface | ||
Pt. 1 | Introduction | |
Ch. I | Scope | 1 |
Ch. II | Historical review | 12 |
Ch. III | Key concepts | 25 |
Ch. IV | Creative thinking | 46 |
Ch. V | People and change | 73 |
Ch. VI | Summary of Part One | 89 |
Pt. 2 | Strategic issues | |
Ch. VII | Organizational culture | 92 |
Ch. VIII | Management philosophy | 109 |
Ch. IX | Business concept | 126 |
Ch. X | Objectives and strategies | 136 |
Ch. XI | Organization | 158 |
Ch. XII | Competence | 181 |
Ch. XIII | Communication | 206 |
Ch. XIV | Summary of Part Two | 218 |
Pt. 3 | Operational issues | |
Ch. XV | Key participants | 221 |
Ch. XVI | Product innovation and problem solving | 248 |
Ch. XVII | Processing of projects | 265 |
Ch. XVIII | Provision of need information | 280 |
Ch. XIX | Need assessment in practise | 298 |
Ch. XX | The user and quality | 313 |
Ch. XXI | The user and the environment | 332 |
Ch. XXII | Conclusion | 354 |
Ch. XXIII | Summary of Part Three | 358 |
References | 360 | |
Subject index | 377 | |
Name index | 406 | |
About the author | 410 |
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