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Preface | ||
Acknowledgments | ||
Introduction: Reading Work | 1 | |
1 | Literacies, Compliance and Certification | 19 |
2 | Paperwork as the Lifeblood of Quality | 63 |
3 | Working Life and Literacies at The Urban Hotel | 101 |
4 | Literacies at Work in a Culture of Documentation | 151 |
5 | Workplace Learning and Literacies in Practice | 195 |
6 | Implications for Practice | 221 |
7 | Implications for Theory | 241 |
8 | Conversation on Collaborative Research | 261 |
App | Notes on Ethnography as Research Method | 277 |
About the Authors | 291 | |
References | 293 | |
Index | 299 |
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