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Acknowledgments ix
Author's Preface: Getting to No 1
Introduction: The Great Gift of No 7
Prepare 23
Uncover Your Yes 25
Empower Your No 51
Respect Your Way to Yes 73
Deliver 97
Express Your Yes 99
Assert Your No 123
Propose a Yes 145
Follow Through 163
Stay True to Your Yes 165
Underscore Your No 187
Negotiate to Yes 211
Conclusion: The Marriage of Yes and No 233
Endnotes 241
Index 247
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