Facilitating Groups to Drive Change Book

List of figures     xi
List of tables     xii
Preface: Why write this book?     xiii
Acknowledgements     xiv
Introduction     xv
Facilitation requires skilled and competent facilitators who understand the fundamental principles     xvii
How to use this book     xviii
Facilitation - How it works     1
Introduction     3
Facilitated events help groups to change their values and beliefs     3
Group processes lead to high-quality shared mental models     7
Group facilitation is a powerful means to engage a group to improve performance - when used appropriately     13
Planning a facilitation event     15
Introduction     17
Selecting and working with a facilitator     18
Establishing the facilitator-change leader relationship     24
Understanding the organizational context to validate change objectives     29
Selecting and understanding the group     35
Designing the agenda     41
Communicating with participants and stakeholders     53
Guiding facilitation events     57
Introduction     59
Starting facilitation events successfully - clarifying objectives and expectations     60
During events - essential elements for creating real momentum for change     74
Closing the event well - key deliverables to create momentum for implementation     96
Ensuring post-event follow-up and implementation     99
Learning from the facilitated event     101
Recognizing and overcoming barriers to implementation     107
Developing an implementation map is necessary to ensure impact     110
Engaging the wider organization with an implementation map post-facilitated event     123
Facilitated events lead to shared mental models which is the starting point for any lasting change     126
Research findings     129
Executive summary     129
Introduction     129
Facilitated group interventions     130
Methodology     133
Results     134
Discussion     135
Facilitator assessment questionnaire     137
Skilled facilitators are essential for process success     137
The competency framework     137
How to complete this questionnaire     140
Event planning     142
Guiding events     144
Post-event follow-up and implementation     147
Annotated bibliography      151
Individuals, facilitation and change     155
Groups and how they matter     157
Organizational learning and change     158
Sample facilitation exercises     161
Ideas and examples showing different ways to facilitate group tasks     161
Fortune Success     162
Business Lifeline     164
Hopes and Fears     166
Project Elevator Pitch     166
Hall of Fame and Hall of Shame     167
Beat Yourself - instructions     168
New Behaviors and Capabilities     170
Challenging Perspectives     170
Decision Process and Decision Power     171
How Are We Doing as a Group?     173
Practical issues - location, equipment and logistics     175
Location     175
Equipment     176
Managing the logistics of large groups     178
Managing subgroups within events     179
Forming groups     179
Checklists     181
Memory joggers for good design, guidance and follow-up/implementation of facilitation events     181
Planning a facilitated session - the strategic context     182
Selecting a facilitator     182
Establishing the facilitator and change leader relationship     182
Understanding the organizational context - needs analysis     183
Understanding the group structure     183
Event and agenda design     183
Guiding the facilitation event     184
Closing the facilitation event     185
Post-event follow-up     185
Implementation of event outcomes     186
Notes     187
Index     193