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Preface | ||
1 | What is Six Sigma? | |
Six Sigma Defined and Explained | ||
Essentials of the Six Sigma Methodology | ||
Focus on Engaging People and Changing Processes | ||
Not Just Statistics, but Cultural Changes | ||
Six Sigma Applied | ||
What Six Sigma Is Not | ||
Manager's Checklist for Chapter 1 | ||
2 | Why Do Six Sigma? | |
Money | ||
Customer Satisfaction | ||
Quality | ||
Impact on Employees | ||
Growth | ||
Competitive Advantages | ||
Are You and Your Company Ready? | ||
The Correlation Between Quality and Cost | ||
Manager's Checklist for Chapter 2 | ||
3 | Setting Business Metrics | |
A Little Statistics | ||
Criteria for Business Metrics | ||
What Is the Cost of Poor Quality? | ||
Financial Linkage of Metrics and Results | ||
Keeping Your Process Capability | ||
Manager's Checklist for Chapter 3 | ||
4 | Implementing Six Sigma | |
Getting Started: The Do's | ||
Getting Started: The Don'ts | ||
Readying the Organization | ||
Planning | ||
What to Expect from Outside Consultants | ||
Manager's Checklist for Chapter 4 | ||
5 | Roles and Responsibilities | |
Key Players | ||
Executive Leaders | ||
Champions | ||
Master Black Belt | ||
Black Belts | ||
Green Belts Selecting Black Belts | ||
Manager's Checklist for Chapter 5 | ||
6 | The Core of Six Sigma | |
The DMAIC Method | ||
D - Define Phase | ||
M - Measure Phase | ||
A - Analyze Phase | ||
I - Improve Phase | ||
C - Control Phase | ||
The Power and Discipline of the Sequence | ||
Manager's Checklist for Chapter 6 | ||
7 | Quick Overview of Six Sigma Tools | |
Management Roles | ||
Your Tool Map | ||
Warm-up Tools | ||
Key Tool #1: Process Mapping | ||
Key Tool #2: XY Matrix | ||
Key Tool #3: Measurement Systems Analysis | ||
Key Tool #4: Process Capability Tool | ||
Key Tool #5: Multivariate Study | ||
Key Tool #6: Hypothesis Testing | ||
Key Tool #7: Failure Mode Effect Analysis | ||
Key Tool #8: Design of Experiments | ||
Key Tool #9: Control Plan | ||
Manager's Checklist for Chapter 7 | ||
8 | Selecting Six Sigma Projects | |
Project Criteria | ||
Defect Project Selection Opportunities | ||
Pareto Selection Method | ||
Good vs. Bad Projects | ||
Successful Project Characteristics | ||
Manager's Checklist for Chapter 8 | ||
9 | How to Sustain Six Sigma | |
Basic Infrastructure Requirements | ||
Communication Plan | ||
Company Culture | ||
Signs of Success | ||
Company Cycles | ||
Reinforcement and Control | ||
Manager's Checklist for Chapter 9 | ||
10 | Six Sigma Proof Positive | |
Real Final Reports | ||
Case Studies | ||
Training Agendas | ||
Job Descriptions | ||
Design for Six Sigma | ||
The End ... and the Beginning | ||
Manager's Checklist for Chapter 10 | ||
Index |
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