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Book Categories |
Prologue | ||
Acknowledgements | ||
1 | Introduction: Good to talk? | 1 |
2 | Codifying 'communication': knowledge, authority and standards | 24 |
3 | Talk as enterprise: communication and culture change at work | 53 |
4 | Communication factories: Inside the call centre | 91 |
5 | Schooling spoken discourse | 125 |
6 | Communication and the pursuit of happiness | 149 |
Epilogue | 178 | |
Appendix: Research methods and research ethics | 184 | |
Notes | 188 | |
Bibliography | 201 | |
Index | 208 |
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