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1; FINDING OUT ABOUT YOUR STUDENTS;
1.1; Four skills needs analysis;
1.2; This is me;
1.3; Personality scales;
1.4; Graph skills analysis;
1.5; Identity swap; 2; Socializing in English;
2.1; Introducing yourself and others;
2.2; Restaurant board game;
2.3; Question and answer Pelmanism;
2.4; Asking questions; 3; Using the phone;
3.1; A telephone maze;
3.2; Phone quartets;
3.3; What not to do; 4; Business writing;
4.1; Formal or informal?;
4.2; Writing a CV;
4.3; A letter to correct;
4.4; A group letter;
4.5; Keeping it brief; 5; Making decisions;
5.1; Bingo diaries;
5.2; Napoleon's decision making;
5.3; How shall we market it?;
5.4; A meeting; Negotiating;
6.1; Conditionals in a negotiation;
6.2; Someone else's shoes; 7; Describing CHANGE;
7.1; The crystal ball game;
7.2; A company's progress;
7.3; Graph dictations; 8; DESCRIBING COMPANIES AND JOBS;
8.2; Describe an organigram;
8.2; Talking pictures;
8.3; My working day; 9; DESCRIBING PROCESSES;
9.1 A roof over your head;
9.2; The process jigsaw; 10; Making comparisons;
10.1; The best offer;
10.2; Selling yourself; 11; Pronunciation;
11.1; Intonation patterns;
11.2; A phonemic phone call;
11.3; Strong or weak?; 12; Giving feedback to your students;
12.1; A memo to your students;
12.2; Pairs to compare; 13; Giving advice;
13.1; When it goes wrong;
13.2; Business scruples; 14; Using numbers;
14.1; Number noughts and crosses;
14.2; Checking the details;
14.3; Shared number dictations;
14.4; Testing each other.
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