Reviews for Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management/Book and Cd

The average rating for Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management/Book and Cd based on 2 reviews is 3 stars.

Review # 1 was written on 2011-08-23 00:00:00 Michael McDougall Seirawan's writing and analysis are excellent, but come on now, just 12 games, and 10 of those very well known and widely available in other books? Not a great amount of material to work with here.

Review # 2 was written on 2013-09-28 00:00:00 Donney Engineer This book presents 12 grandmaster games and explains each move in great detail at an appropriate level for me (1600 rating). The explanations are straight-forward and logical. It is very similar in format to Chernev’s book Logical Chess Move by Move. As the name suggests, this book features games that have brilliant moments, and not necessarily games that have an abundance of common strategic themes. The background information given at the beginning of each game is interesting.