Reviews for Interpersonal Edge: Breakthrough Tools for Talking to Anyone, Anywhere, about Anything

The average rating for Interpersonal Edge: Breakthrough Tools for Talking to Anyone, Anywhere, about Anything based on 2 reviews is 3.5 stars.

Review # 1 was written on 2011-12-26 00:00:00 Jennifer Combs This is the most biased, over-generalized, and out of date book I have ever read. It should be taken out of rotation because of the "great" tips about using your pager and fax machine as well as the terrible juxtaposed descriptions of baby boomers and millennials. Here are some direct quotes: "Baby boomers are those people born between 1946 and 1964. Growing up during a period of economic prosperity made them more liberal. Their parents probably owned the house they lived in. They were the first generation to be exposed to television. Hollywood and the evening news influenced their values and perceptions. They lived through an age of political uncertainty, including the Kennedy assassination, Vietnam, and Watergate. It was an era of sex, drugs, and rock and roll. No longer preoccupied with financial necessities, they set out on a quest for personal fulfillment. Raised during a period of optimism, they crusaded for causes. Institutions such as church, school, and work reinforced their beliefs. Money was easy and confident in their future, boomers bought things on the installment plan. They learned how to use technology to work more efficiently. They separate social classes into haves and have-nots. When negotiating with boomers, show how your offer gives them personal fulfillment. You may have to include concessions that deliver a personal gain. Focus on the financial aspects of the deal, especially payment terms and conditions. Stress efficiency and show concern for everyone involved. Boomers tend to negotiate on behalf of what's best for their company." "Millennials are those people born after 1981. They live in an era of DVD and compact disks, Desert Storm, and Somalia. They are masters of cyberspace and the internet. They simultaneously admire Dennis Rodman and Michael Jordan. They live in an environment where there is a general lack of adversity. Their goal is to have fun. Because of a high demand of entry-level employment, they take jobs on their own terms. They know that all they have to do is show up and they will probably get what they want. Because their boomer parents have money, they just ask for what they need. Being raised in an era of general mistrust of the government, they have no clear view of what is right. Their vision of work is to watch someone else do it. They may have difficulty solving problems. Working with computers virtually from birth, they may exhibit "menu thinking"; if it's not already right there in front of them on the screen, then it's not an option. They will work until they get stuck, then just stop like a wind-up toy that has walked into a wall awaiting redirection. When negotiating with millennials, give them clear, graphic, specific directions. If an option isn't spelled out, they may never consider it. They resist lectures about values. They rebel at comments about their clothing or appearance. They can't stand being compared with anyone else. They respond to choices and consequences. They don't care about protocol, just outcomes. And above all, they have to constantly be entertained and given a choice of fun things to do."

Review # 2 was written on 2015-03-09 00:00:00 James Thilking This book contains valuable insight and information. I heard the entire audio book cover to cover.The challenge (difficulty) is the book is full of lists. For example power negotiating words, in the print version, I'm sure it works fine. These lists in the audio version are BORING the reader. It's stories that people retain--not lists. I liked this book but that's why it is three stars rather than higher in my view. OK.