Reviews for Resolving Conflicts at Work: Eight Strategies for Everyone on the Job

The average rating for Resolving Conflicts at Work: Eight Strategies for Everyone on the Job based on 2 reviews is 5 stars.

Review # 1 was written on 2008-06-27 00:00:00 Ronald Susmarski This is a worthwhile book for developing the ability to resolve conflicts at work or anywhere. The authors address eight "strategies" or needs, skills, and tools for getting past impasses in conflict to resolution. For those who are involved in negotiation or mediation, this is a particularly good compelement to the integrative or "mutual gains" styles of negotiation. Cloke and Goldsmith identify the following strategies for resolving conflict, and in parentheses I have included what I believe to be some related negotiation issues: Strategy 1: Change the culture and context of conflict (framing, setting the tone for integrative negotiation) Strategy 2: Listen actively, empathetically, and responsively (Clarify interests and task information) Strategy 3: Acknowledge and integrate emotions to solve problems (separate the people from the problems) Strategy 4: Search beneath the surface for hidden meaning (look beyond positions to the underlying interests of the parties) Strategy 5: Separate what matters from what gets in the way (separate people from problems, and positions from interests) Strategy 6: Stop rewarding and learn from difficult behaviors (handle dirty tricks without departing from an integrative approach to negotiation) Strategy 7: Solve problems creatively, plan strategically, and negotiate collaboratively Strategy 8: Explore resistance, mediate, and design systems for prevention and resolution. This is another book that is required reading in my graduate class on negotiation, and one which I often recommend in my corporate training programs.

Review # 2 was written on 2017-05-06 00:00:00 Ram James Good read, wonderful insights