Reviews for Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery

The average rating for Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery based on 2 reviews is 3.5 stars.

Review # 1 was written on 2018-06-26 00:00:00 Charles Carpenter Bioethics health police organizational ethics

Review # 2 was written on 2012-05-02 00:00:00 Justin Schrump Hard to read if you've been through the NICU with a premature baby but a very good book....one to be shared with obstetricians and neonatologists to raise awareness that the impacts of prematurity don't end when you walk out the NICU door. Ruth is a tireless warrior for premature infants and their families and her book is fantastic.