Reviews for Liechtenstein Country Study Guide (World Country Study

The average rating for Liechtenstein Country Study Guide (World Country Study based on 2 reviews is 3 stars.

Review # 1 was written on 2012-01-20 00:00:00 David Rheingold "Getting Naked" is a metaphor advanced in a new book by the prolific and insightful Patrick Lencioni, about how to build a culture of client service excellence by helping people shed their fears, baggage, and ego in any business for which dealing with clients is a driver of success. The book, which takes the form of an accessible if sometimes contrived first-person story, focuses on the fears that effect all of us in client service-oriented business: - Fear of losing the business, which often causes us to avoid doing the difficult things that engender greater loyalty and trust with the people we’re trying to serve; - Fear of being embarrassed, which keeps us from sharing original ideas and being truthful about ourselves; and - Fear of feeling inferior, which is about preserving our sense of importance and social standing relative to a client, and which interferes with the ability of a firm to truly put it’s clients interests first. The book goes on to describe a set of cultural values and attitudes that organizations effective in overcoming these fears seem to adhere to: Always consult instead of sell. Give away the business. Tell the kind truth. Enter the danger. Ask dumb questions. Make dumb suggestions. Celebrate your mistakes. Take a bullet for the client. Make everything about the client. Honor the client’s work. Do the dirty work. Admit your weaknesses and limitations. Seems like motherhood and apple pie stuff, I know, but Lencioni does a good job translating each of these ideas into real world examples, things we’ve all done from time to time that interfere with our ability to be truly excellent service providers. Among my faves was a story about a client meeting where a senior executive steps on a subordinate in a way that makes the whole room uncomfortable. Lencioni’s main character watches in horror as someone on the new team he’s inherited after an acquisition stops the meeting to ask, ' “I’m sorry, but I think it’s time we dealt with something, because I don’t think we’re going to make this strategy work if we don’t.” The room was quiet, although I’m pretty sure they had no idea what Amy was about to do. “Mikey, I’m sure you mean well,” She paused long enough for the room to reach a completely new level of silence, and for Mikey to raise her eyebrows. “But when you approach every issue with such…,” she searched for the right word, “…negativity, it’s a real buzz kill for the team.” ' After the initial turbulence support for the consultant grows, [slow clap], you get the picture. I found the book practical and easy, and am now in the process of buying a copy for the whole client services team at Holland-Mark.

Review # 2 was written on 2010-04-22 00:00:00 Nigel Vise Not much new here. Once again a fable to fill enough pages to sell a book. If you are a busy business person, just read the last 20 pages