Reviews for Service operations management

The average rating for Service operations management based on 2 reviews is 3.5 stars.

Review # 1 was written on 2018-03-08 00:00:00 Damian Gurner Coming from a manufacturing background with a good experience in the operations management in the manufacturing industry, I was looking for a good resource that can help me to understand those concepts in the service industry. The book comes with many case studies and illustration for the different concepts of the service operations management. The most interesting thing about this book is the structure of providing the information, where the book starts with providing simple topics such as what does service mean up to advanced topics related to creating and implementing operations strategies for service providers.

Review # 2 was written on 2014-06-14 00:00:00 Kiyoshi Yamauchi Good introduction of service concepts.Light on methods and metrics