Reviews for Will Your Next Business Mistake Be Fatal?: Avoiding a Chain of Mistakes That Can Destroy

The average rating for Will Your Next Business Mistake Be Fatal?: Avoiding a Chain of Mistakes That Can Destroy based on 2 reviews is 5 stars.

Review # 1 was written on 2015-04-18 00:00:00 Michael Paredes I think so highly of this book that I listed it as the best book of the year in my annual "Best Books of the Year" column that I write for the online "Journal of Object Technology" (JOT). JOT is a journal written for people who use object-oriented technologies to teach computer science and develop large software projects. The process of creating a program that has millions of lines of source code is a very complex one, there are millions of ways you can fail and only a few ways that you can succeed. The main point is that catastrophic mistakes are generally not due to one big error, but are the consequence of a series of small errors that reinforce each other. Major historical failures such as the sinking of the Titanic, the meltdown at Three Mile Island, plane crashes, business failures such as the collapse of Enron and the associated destruction of Arthur Anderson are all examined in detail. The failures can generally be placed in one of the following categories: *) Failure to question an authority figure. *) Not trusting hard data. *) Trusting "hard" data too much. *) Believing only the data that agrees with your beliefs. *) Tolerating violations of proven procedure. *) Lack of adequate training and experience. *) Arrogance or a feeling of infallibility. It amazed me to read how in most cases, the correction of even one of the small mistakes in the chain could have led to a minimization or avoidance of the catastrophe. There are also examples of successful recoveries from catastrophic events. In 1982, several people died due to a tampering with the product Tylenol after it left the factories. The manufacturer, Johnson & Johnson, immediately engaged in a total recall and then reintroduced the product in a tamper-proof package. This reassured the public and while they took an immediate loss, the company recovered very quickly, maintained and increased their level of public trust. At some point, nearly every company is faced with a crisis that can make or break it. Given that there are generally so many small errors in the chain, in most cases many people can act to prevent a failure. By reading this book, you can increase your chances of being on the make side of the ledger. This review also appears on Amazon

Review # 2 was written on 2013-09-12 00:00:00 Michael Sheil Desde Leader Summaries recomendamos la lectura del libro La reputación corporativa, de Roger Haywood. Las personas interesadas en las siguientes temáticas lo encontrarán práctico y útil: marketing y ventas, publicidad y relaciones públicas. En el siguiente enlace tienes el resumen del libro La reputación corporativa, Por qué hay que defender la imagen de una empresa a través de las relaciones públicas: La reputación corporativa