Reviews for High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

The average rating for High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience based on 2 reviews is 4.5 stars.

Review # 1 was written on 2014-11-09 00:00:00 Daniel Itatani The author of this book is a well known expert in organizational culture studies. Ms. Gittell also studied Southwest Airlines culture in her famous book: The Southwest Airlines Way. In this book she turns her attention to the healthcare industry and in doing so discovers a new factor in human performance. The factor she calls Relational Coordination. Relational Coordination is the "coordination of work through relationships of shared goals, shared knowledge and mutual respect. My goal in reading this work is the understand the theory and learn how to apply it in industry. More to follow...

Review # 2 was written on 2019-06-27 00:00:00 Drazen Perkovic In their introduction, authors Hunsaker and Alessandra, set out to help readers (managers) "build the trust bond". That resonates with me. Unfortunately, I doubt that the book will achieve its purpose. The opening paragraph should have given me the clue when it asked "Have you ever wished that you could magically know what other people are really thinking about you when you are interacting with them?" and then went on to suggest eight possible things, all of which were negative. And that set the tone for the book. Most topics such as transactional analysis and decision making are covered adequately. However, there are some that are out of touch with modern management principles such as the dichotomy - technical vs interactive management. I struggled with this book. In fact it has sat around for some months as I keep coming back to try and complete my reading. Admittedly, it was first published in 1986 and so, I might be a bit harsh with my criticism. However, it is still regularly listed as a "resource for new managers" and as such deserves a critique. If you are a student looking for some background reading on management, then perhaps this book may have some use. If you are a manager looking for "how to" manage, then there are much better books that will serve your purpose.