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Book Categories |
| 1 | Introduction | 1 |
| 2 | Characterization of Inbound Call Centers | 3 |
| 3 | Classification of Queuing Models of Inbound Call Centers | 21 |
| 4 | Queuing Models of Call Centers with Homogeneous Customers and Homogeneous Agents | 47 |
| 5 | Queuing Model of a Call Center with two Classes of Customers and Skill-Based Routing | 97 |
| 6 | Conclusions and Suggestions for Further Research | 165 |
| App. A | Algorithms for Call Center Models with Homogeneous Customers and Agents | 167 |
| App. B | Appendix for the Queuing Model of a Call Center with two Classes of Customers and Skill-Based Routing | 179 |
| Glossary of Notations | 203 | |
| List of Figures | 205 | |
| List of Tables | 211 | |
| References | 213 |
| Price | Condition | Delivery | Seller | Action |
| $162.24 | Digital |
| WonderClub |
Kenneth Rearick
reviewed Performance Analysis and Optimization of Inbound Call Centers on December 10, 2017
Performance Analysis and Optimization of Inbound Call Centers
I went to the BYU bookstore one time for a specific book, and while I was walking up and down the aisles trying to find it, this one caught my eye and I bought it. I love this book, I love the idea behind this book. Some of his ideas: "pleasure is the fleeting state that occurs in the transition from discomfort to comfort;" we have more free time and money than things we can effectively spend it on; in other words, more is not necessarily better. He uses this to explain introverts vs extroverts, how standardizing societies leads to boredom, our dining habits, the drug underclass, etc.
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Add Performance Analysis and Optimization of Inbound Call Centers, The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of , Performance Analysis and Optimization of Inbound Call Centers to the inventory that you are selling on WonderClubX
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Add Performance Analysis and Optimization of Inbound Call Centers, The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of , Performance Analysis and Optimization of Inbound Call Centers to your collection on WonderClub |