Lean Six SIGMA Logistics: Strategic Development to Operational Success Book

If you do logistics and don't know anything about Six Sigma then this may be a good fit for you. If you know Six Sigma and want to learn how to use it in logistics (or learn a little about logistics in general), then not so much.

Voice of the Customer wasn't mentioned until about a third of the way through the book, and that is a shame. VOC should always be first and foremost the center of all projects, and in order to do that you have to understand who the customer is and I think the authors don't quite get the importance of this. Even if the project is internal and looking to make more money, etc., there is still a customer - yourself. So goals and VOC were given short shrift here and that makes finding the x's and establishing the critical x's problematic. Then again, I suspect VOC wasn't entirely on the minds of the authors as they wrote this book either - the customer then being the reader. Or maybe they were their own customer...