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Foreword | ||
Sect. I | First and lasting impressions | |
Ch. 1 | The handshake | 3 |
Ch. 2 | Power impressions | 11 |
Ch. 3 | The business card | 17 |
Ch. 4 | Introductions | 23 |
Ch. 5 | Listening and hearing skills | 31 |
Ch. 6 | Communication skills | 39 |
Ch. 7 | Discussion and decor | 47 |
Ch. 8 | Professional appearance | 55 |
Ch. 9 | Getting the job | 73 |
Sect. II | Rising in the corporation | |
Ch. 10 | Moving up the corporate ladder | 83 |
Ch. 11 | Office protocol during delicate situations | 95 |
Ch. 12 | Business meetings | 105 |
Ch. 13 | Mastering corporate politics | 115 |
Ch. 14 | Diplomacy and personal accountability | 129 |
Sect. III | Client services | |
Ch. 15 | Networking | 145 |
Ch. 16 | Techno-ethics : 65 tips for etiquette related to technology | 159 |
Ch. 17 | Client protocol | 171 |
Ch. 18 | Choreographing the business dinner | 179 |
Ch. 19 | Gift giving, conventions, events, and social occasions | 189 |
Sect. IV | Diversity and disability in the workplace | |
Ch. 20 | Diversity in the workplace | 205 |
Ch. 21 | Disability sensitivity in the workplace | 213 |
Sect. V | Ethics in the workplace | |
Ch. 22 | Personal code of ethics | 221 |
Ch. 23 | Corporate code of ethics | 225 |
Sect. VI | Etiquette there, then, and now | |
Ch. 24 | History of etiquette | 233 |
Ch. 25 | Global etiquette | 241 |
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Add E2: The Power of Etiquette and Ethics in American Business, In its five main sections this book covers important etiquette topics in America, including listening skills, making a positive impression, dealing with allies and enemies, technology etiquette, presentation skills and political skills., E2: The Power of Etiquette and Ethics in American Business to the inventory that you are selling on WonderClubX
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Add E2: The Power of Etiquette and Ethics in American Business, In its five main sections this book covers important etiquette topics in America, including listening skills, making a positive impression, dealing with allies and enemies, technology etiquette, presentation skills and political skills., E2: The Power of Etiquette and Ethics in American Business to your collection on WonderClub |