Aviation Resource Management Proceedings of the Fourth Australian Aviation Psychology Symposium Book

	Foreword	ix
	Preface	xi
	Invited contributors	xiv
	List of abbreviations	xxiii
Part 1	Aviation Safety
1	Proactive safety culture: Do we need human factors?	1
2	Organisational learning in the aviation business	11
3	Safety culture and human error in the aviation industry: In search of perfection	19
4	A multi-layer model for incident reporting and analysis systems	33
5	An organisational approach to human factors	51
6	Reducing accidents among general aviation pilots through a national aviation safety program	63
7	Human factors and systems safety training into the new millennium: Co-operation or confrontation?	71
8	Luck: The final frontier in safety?	79
9	A study of the safety of flight in degraded visual conditions	87
10	Safety management in an integrated flying school	97
Part 2	Crew Resource Management
11	Safety and error management: The role of crew resource management	107
12	Western expatriates in an eastern organisation: A Malaysia Airlines experience	121
13	The trouble with culture	131
14	Creating and implementing a human factors safety culture in Central America	139
15	The road to company CRM at Ansett Australia	145
16	Human factors assessment: Pedantic semantics or the write stuff?	153
17	Traditional flight crew and CRM training: Is it really safe?	163
18	"Captain, what the ...?"	169
19	CRM in general aviation for single-pilot operations	177
20	Crew concepts in the air ambulance service of Norway	185
21	Enhancing the role of helicopter crewmen during single-pilot EMS operations	195
Part 3	The Aircraft Cabin
22	Safety issues in cockpit/cabin crew communication	205
23	Service, teamwork and flight safety	219
24	Flight attendants' job performance and job satisfaction: The role of work-family conflict, supervisor support and job involvement	227
25	Working conditions of Brazilian flight attendants: A qualitative approach	237
Part 4	Cockpit Automation
26	Human factors in advanced technology aircraft	247
27	Differences training for the glass cockpit: A comparison of pilot attitudes to two approaches	255
28	Lessons from new technology	265
29	Technology for instruction and learning: Support versus solution?	283
30	Heads down for a 'heads-up': Cockpit procedures for automated flight	295
31	The hidden losses in cockpit automation	305
Part 5	Safety Investigation
32	From Dryden to Winnipeg - and all points beyond	315
33	Strategic accident prevention with applied human factors theories	327
34	Theoretical taxonomies of cognitive human failure: A comparison between fixed, rotary-wing, and glider aircraft	337
35	Pilot error: Cognitive failure analysis	345
Part 6	Fatigue and Stress
36	Fatigue management in aviation: Similarities between the effects of fatigue and alcohol on performance impairment	357
37	Fatigue in the air activity: The pilot's perception	363
38	Devising a model for effective stress management in a leading South African airline company	369
39	The physiological factor	377
Part 7	Developmental Workshop Reports
40	Applied human factors training workshop report	389
41	Aviation safety investigation workshop report	393
42	Cabin safety workshop report	399