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| Preface | ||
| 1 | Introduction to Call Centers | 1 |
| 2 | Call Center Technology | 13 |
| 3 | Organizing and Managing the Call Center | 61 |
| 4 | Selecting and Training Call Center Staff | 137 |
| 5 | Call Center Case Studies | 165 |
| 6 | Building Customer Relationships with Call Centers | 199 |
| App. A | Call Center Vendor Resources - Product and Service Offerings | 245 |
| App. B | Glossary of Call Center and CRM Acronyms and Definitions | 267 |
| App. C: References and Bibliography | 283 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Rocco Dolciato
reviewed Call Center Operation on March 08, 2019
Call Center Operation
This is a fresh account of the ways good buisness practices--such as ethical concerns in creating the best services and products for clients--result in *surprise* good business. Its an important counter-balance to the "bottom line" me-first thinking that seems to have pervaded business practices for the past few decades. And its a good read.
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Add Call Center Operation, Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organizati, Call Center Operation to the inventory that you are selling on WonderClubX
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Add Call Center Operation, Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organizati, Call Center Operation to your collection on WonderClub |
