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Foreword | ||
Acknowledgments | ||
1 | Introduction | 1 |
2 | Vignettes of Work in the Field | 14 |
3 | Territories: The Geography of the Service Triangle | 62 |
4 | The Technicians | 66 |
5 | The Customers | 78 |
6 | Talking about Machines, and Bits Thereof... | 89 |
7 | The Work of Service | 104 |
8 | War Stories of the Service Triangle | 125 |
9 | Warranted and Other Conclusions | 144 |
References | 163 | |
Index | 167 |
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Add Talking about Machines: An Ethnography of a Modern Job, This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers an, Talking about Machines: An Ethnography of a Modern Job to the inventory that you are selling on WonderClubX
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Add Talking about Machines: An Ethnography of a Modern Job, This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers an, Talking about Machines: An Ethnography of a Modern Job to your collection on WonderClub |