Business process re-engineering Book

This is a detailed, international study of the experience, practice and the implications of business process re-engineering. Business Process Re-engineering: Myth and Reality examines: -- The advantages and disadvantages of business process re-engineering as a tool for change -- Approaches and methodologies in current use -- Success factors and implementation issues -- The implications for competitiveness, employment etc.Includes detailed case examples from companies such as Colgate Palmolive, Glaxo and IBM that are undergoing business transformation in Europe, this proactive book will change the way managers view the organization of the future.