How to Deal with Annoying People Book

A Note from the Authors

Introduction

Part I The Four Social Styles of Annoying People

1 Everybody Has Annoying People Problems 15

2 What Annoys Us About Others 19

3 Determining Your Social Style 31

4 The Strengths of Each Social Style 37

5 The Weaknesses of Each Social Style 47

6 Secondary Social Styles 57

7 The Annoying People in Action 67

8 Identifying Social Styles in Others 75

9 What Annoying People Value and What Really Annoys Them 85

10 Annoying People with Their Backs Against the Wall 91

11 How to Lead Annoying People 105

12 How to Follow Annoying People 115

13 Selling to Annoying People 125

14 The Compatibility of Annoying People 133

15 Dispelling Ten Stereotypical Gender Myths 145

16 Mottos and Sayings of Annoying People 157

17 The Foundational Basis for the Four Social-Styles Concept 165

Part II Conflict Prevention and Resolution

18 What Is Conflict? 173

19 Ten Myths About Conflict 181

20 The Positive Power of Confrontation 187

21 Dealing with Conflict Mentally 193

22 What Is the Issue? 201

23 Three Approaches to Resolving Conflict 207

24 Making the Confrontation 215

25 Choose Your Words Carefully 225

26 Observing Body Language 233

27 Listening to Reduce Conflict 245

28 Dealing with the Response to Confrontation 263

29 When You Are Confronted 273

30 The Influence of Power in Conflict 287

Closing Thoughts 299

Bibliography 305

About the Authors 309