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Book Categories |
| Preface | ||
| Introduction | ||
| Acknowledgments | ||
| Ch. 1 | What is a Telecommunications Company? | 1 |
| Ch. 2 | Organizational Structures | 33 |
| Ch. 3 | The Telecommunications Service Provider | 81 |
| Ch. 4 | The Telecommunications Vendor - Hardware, Software, and Services | 143 |
| Ch. 5 | Strategy, Tactics, and Shared Values | 183 |
| Ch. 6 | Market Focus - Understanding the Telecommunications Market | 215 |
| Ch. 7 | Developing Market Driven Strategies - How? | 257 |
| Ch. 8 | Building the Management Team and Building a Market-Driven Company | 283 |
| App. A: Acronyms, Definitions, and Terminology | 297 | |
| App. B: Bibliography | 333 | |
| Index | 335 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Robert Lucero
reviewed Telecom Management Crash Course on January 16, 2009
Telecom Management Crash Course
As someone working in government, I thought this book was incredible. It felt like it was written directly to me. But I think anyone would enjoy it.
The thesis is that you reinvent government (or any organization that needs it) by decentralizing authority to the frontline workers and changing the language to focus on customer service and trust. For example, in the Dept of Defense, Stone and his team created 'reinvention labs,' a simple designation/label that empowered an entrepreneurial spirit.
Some quotes I liked:
- (Paraphrasing a paper by Peter Hutchinson & David Osbourne) The government still needs a big stick for those who refuse to comply, but most of its energies should go into educating those who want to comply, simplifying rules and processes and working in partnership to help them comply.
- If you work in government, you'll see things that need doing. You can choose to stay out of trouble, or you can ask yourself, "If not me, who?"
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