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Book Categories |
1 | Regulating skills | 9 |
2 | Listening skills | 12 |
3 | Sender skills | 21 |
4 | Interviewing | 35 |
5 | The selection interview | 41 |
6 | The job application interview | 50 |
7 | The performance evaluation interview | 60 |
8 | The personal problems interview | 72 |
9 | Handling complaints | 85 |
10 | Breaking bad news | 91 |
11 | The sales interview | 100 |
12 | Decision making | 111 |
13 | Leading meetings | 121 |
14 | Conflict management | 132 |
15 | Negotiating | 144 |
16 | Giving presentations | 154 |
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