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Book Categories |
| 1 | Build a high-performance team | 1 |
| 2 | Hire, train, and retain the best customer service professionals | 23 |
| 3 | Discover the magic of customer complaints | 49 |
| 4 | Listen and respond to the voice of the customer | 65 |
| 5 | Offer new services and products to meet the customers' needs | 83 |
| 6 | Reduce unbilled losses in the meter-to-cash cycle | 107 |
| 7 | Outsourcing | 141 |
| 8 | Reduce bad debt | 163 |
| 9 | Create effective channel management | 191 |
| 10 | Map, measure, and benchmark the key customer service processes | 219 |
| 11 | Complete a health check on the customer information system | 245 |
| 12 | Apply technology to enhance customer service | 273 |
| 13 | Successfully implement these and other best practices | 297 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Tom Anderson
reviewed Customer Service: Utility Style on July 11, 2015
Customer Service: Utility Style
Nice book
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Add Customer Service: Utility Style, Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business a, Customer Service: Utility Style to the inventory that you are selling on WonderClubX
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Add Customer Service: Utility Style, Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business a, Customer Service: Utility Style to your collection on WonderClub |
