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Book Categories |
1 | Build a high-performance team | 1 |
2 | Hire, train, and retain the best customer service professionals | 23 |
3 | Discover the magic of customer complaints | 49 |
4 | Listen and respond to the voice of the customer | 65 |
5 | Offer new services and products to meet the customers' needs | 83 |
6 | Reduce unbilled losses in the meter-to-cash cycle | 107 |
7 | Outsourcing | 141 |
8 | Reduce bad debt | 163 |
9 | Create effective channel management | 191 |
10 | Map, measure, and benchmark the key customer service processes | 219 |
11 | Complete a health check on the customer information system | 245 |
12 | Apply technology to enhance customer service | 273 |
13 | Successfully implement these and other best practices | 297 |
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Add Customer Service: Utility Style, Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business a, Customer Service: Utility Style to the inventory that you are selling on WonderClubX
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Add Customer Service: Utility Style, Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business a, Customer Service: Utility Style to your collection on WonderClub |