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Book Categories |
The AMR Unbundling Odyssey Begins | 1 |
Chinese Curses and Public Utility Commissions | 45 |
AMR, Billing, and Customer Service Before Deregulation: The AMR Market | 71 |
AMR Networks: What They Are, How They Differ | 107 |
Billing and Customer Care Systems-Not! | 143 |
Market Needs in Evolution | 181 |
Public AMR Network Options Change the Market | 193 |
Advanced Customer Relationship Management | 243 |
Energy Service Fraud---the $10+ Billion Annual Crime | 253 |
What are the New Business Opportunities using AMR? | 271 |
Summary: Do it Now and Learn | 289 |
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