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Book Categories |
Preface | ||
Introduction | ||
Ch. 1 | The Nature of Process Innovation | 1 |
Pt. I | A Framework for Process Innovation | |
Ch. 2 | Selecting Processes for Innovation | 27 |
Ch. 3 | Information Technology as an Enabler of Process Innovation | 37 |
Ch. 4 | Processes and Information | 71 |
Ch. 5 | Organizational and Human Resource Enablers of Process Change | 95 |
Ch. 6 | Creating a Process Vision | 117 |
Ch. 7 | Understanding and Improving Existing Processes | 137 |
Ch. 8 | Designing and Implementing the New Process and Organization | 153 |
Pt. II | The Implementation of Innovative Business Processes | |
Ch. 9 | Process Innovation and the Management of Organizational Change | 167 |
Ch. 10 | Implementing Process Innovation with Information Technology | 199 |
Pt. III | Innovation Strategies for Typical Process Types | |
Ch. 11 | Product and Service Development and Delivery Processes | 221 |
Ch. 12 | Customer-Facing Processes | 243 |
Ch. 13 | Management Processes | 275 |
Ch. 14 | Summary and Conclusions | 299 |
Appendix A: Companies Involved in the Research | 309 | |
Appendix B: The Origins of Process Innovation | 311 | |
Index | 327 |
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Add Process Innovation: Reengineering Work Through Information Technology, This hardcover edition is available only in a premium, full-cloth binding. It will not ship with a dust jacket. Today's business environment demands significant changes in the way we do business. Simply formulating strategy is no longer suffici, Process Innovation: Reengineering Work Through Information Technology to the inventory that you are selling on WonderClubX
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Add Process Innovation: Reengineering Work Through Information Technology, This hardcover edition is available only in a premium, full-cloth binding. It will not ship with a dust jacket. Today's business environment demands significant changes in the way we do business. Simply formulating strategy is no longer suffici, Process Innovation: Reengineering Work Through Information Technology to your collection on WonderClub |