Sold Out
Book Categories |
Foreword | ||
Acknowledgements | ||
I | Introduction | 1 |
II | Developing Customer Orientation | 6 |
III | Empowering the Socially Deprived | 14 |
IV | Charters and Service Standards | 19 |
V | Developing and Implementing Service Charters | 26 |
VI | The Service Charter in Practice | 32 |
VII | Consumer Protection Institutions and Strategies | 38 |
VIII | Consumer Organisations at Work | 44 |
IX | Product Testing and Quality Assurance | 49 |
Bibliography | 55 | |
App. 1 | Excerpts from the Charter for the Public Services in Africa | 58 |
App. 2 | Sample Service Charter (NHS, United Kingdom) | 61 |
Login|Complaints|Blog|Games|Digital Media|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
You must be logged in to add to WishlistX
This item is in your Wish ListX
This item is in your CollectionEmpowering the Customer
X
This Item is in Your InventoryEmpowering the Customer
X
You must be logged in to review the productsX
X
X
Add Empowering the Customer, , Empowering the Customer to the inventory that you are selling on WonderClubX
X
Add Empowering the Customer, , Empowering the Customer to your collection on WonderClub |