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Book Categories |
I | Introduction | |
Why Service Differentiation? Why Now? | 1 | |
II | Theoretical Foundations for Service Design | |
Priority Service Methods | 7 | |
Real Time Pricing: Bringing Added Value to Utility Programs | 31 | |
III | Understanding the Customer's Needs | |
Modeling Customer Preferences; Lessons From Existing Models and Data | 69 | |
Introducing Market Focus into Rate Design | 87 | |
What Can We Learn From Customer Surveys | 107 | |
IV | Supply Side Considerations | |
Technical Foundations for Pricing Systems Security | 121 | |
Optimizing Demand Side Contributions to Power System Security | 147 | |
Design and Management of Curtailable Electricity Service to Reduce Annual Peaks | 169 | |
V | Role of Enabling Technologies | |
Utility and Customer Communication, Computing and Control (UC-3C) Technologies | 213 | |
Integrated Utility Communications and Distribution Automation; Building the Framework for Differentiated Products | 219 | |
VI | Utility Experience With Product Differentiation | |
Reliability Service Options at PG&E | 237 | |
Making the Transition: Prerequisites to Product Differentiation | 263 | |
Priority Service and Outage Costs in the Power Sector: The Taiwan Perspective | 281 | |
VII | Experience from Other Industries | |
Parcel/Message Delivery Services | 295 | |
VIII | Regulatory Perspective | |
Are Reliability-Differentiated Products Unduly Discriminatory? | 327 |
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