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Book Categories |
Figures, Tables & Exhibits | ||
Preface | ||
The Authors | ||
Pt. 1 | Introduction | |
1 | The Context of Distance Training: Predicting Change | 3 |
2 | A Framework for Sustaining Distance Training | 13 |
Pt. 2 | Meeting the Challenge of Uncommon Organizational Change | |
3 | Distance Training at the U.S. Army Intelligence Center: Surviving Implementation | 31 |
4 | Lessons from Merging SBC's Regional Telecom Training Centers | 48 |
5 | The World Is Officially Open for Business: How MCI WorldCom Used the Corporate Intranet to Train a New-Era Communications Company | 70 |
6 | Attracting, Training, and Retaining Instructors for Distance Learning at the U.S. General Accounting Office | 85 |
7 | Making It Work in a Nontraditional Organization: Distance Training at Reseau INTERACTION Network | 106 |
8 | Distance Learning at the IRS: Supporting Organizational Change | 124 |
Pt. 3 | Setting Competitive Standards | |
9 | Strategic Planning for an Online Distance Education Program: Driving Change Through Education at the UAW-DaimlerChrysler National Training Center | 147 |
10 | Sustaining Distance Education and Training at First Union: Transitioning from the Classroom | 164 |
11 | Beyond the Sizzle: Sustaining Distance Training for Ford Motor Company Dealerships | 178 |
12 | Learning to Work in Web Time: Evaluating Time-to-Market Instruction at Nortel Networks | 199 |
13 | Integration of Individual Coaching in a Distance Learning Environment: Experiences at Cap Gemini Ernst & Young | 218 |
14 | Hewlett-Packard's Regional Training Center: Site Information & Learning Centers (SILC) | 235 |
Pt. 4 | Achieving Organizational Goals | |
15 | Building Motivation for Distance Learners in Public Health | 255 |
16 | Supporting an Enterprise Distance Learning Program at NYNEX | 270 |
17 | The U.S. Postal Service's Integration of Distance Training and Education Initiatives to Meet Organizational Goals | 291 |
18 | TeleEducation NB: Problems with Integrating Technology into a Provincewide Distributed Distance Learning Network | 312 |
19 | From Training Enhancement to Organizational Learning: The Migration of Distance Learning at the American Red Cross | 329 |
Pt. 5 | Summary | |
20 | Tools for Change: Linking the Organizational Perspective with Distance Training and Education Programs | 351 |
App.: Case Study Research Methodology Used for This Book | 359 | |
Glossary | 369 | |
References | 381 | |
Index | 391 |
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