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Book Categories |
Preface | ||
Acknowledgements | ||
1 | Introduction | 1 |
2 | The Travel Company - A Branch Automation System in a Travel Company | 10 |
3 | Scotrail - 'Omega': A Network-Based Administrative Reorganization | 36 |
4 | The Library Network | 65 |
5 | General Insurance - A Network Linking Branches and Head Office in Insurance | 100 |
6 | The Scottish Ambulance Service - Computerization and Rationalization in a Public Service | 126 |
7 | Kwik-Fit - An Electronic Point of Sale System in a Retail Chain | 160 |
8 | The Process of Change | 189 |
9 | Changes to Structure, Control and Work Organization | 213 |
10 | Conclusions | 242 |
Bibliography | 260 | |
Index | 266 |
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