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I. BEGINNING INTERPERSONAL RELATIONSHIPS: UNDERSTANDING YOURSELF IN INTERPERSONAL COMMUNICATION.
1. Interpersonal Communication in Relationships.
2. Self Concept and Self Esteem.
3. Perceptions and Impression Management.
4. Interpersonal Needs and Trust.
5. Personality Traits in Interpersonal Communication.
6. Shyness, Communication Apprehension, and Avoidance.
II. RELATIONAL INTERACTIONS: UNDERSTANDING THE INTERACTIVE NATURE OF INTERPERSONAL COMMUNICATION.
7. Pattern of Relational Stages — Coming Together and Falling Apart.
8. Expectations, Affinity, and Immediacy.
9. Nonverbal Messages in Interpersonal Relationships.
10. Saying it Right: The Impact of Words.
11. Self Disclosure.
12. Listening and Understanding in Interpersonal Communication.
13. Understanding and Communicating Emotions.
III. COMMUNICATION AND DECISIONS TO MAINTAIN RELATIONSHIPS.
14. Making Decisions About Relationships: Resources and Social Exchange.
15. Relationships at Work — Just Friends, Flirting, or Harassment?
16. Influence and Assertive Communication.
17. Conflict Management: How to “Fight Fair.”
18. When All Else Fails..... Making the Best of Termination.
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