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I. INFORMATION AS AN ORGANIZATIONAL CHANGE TOOL.
1. Information and Organizational Change.
2. Case Examples of Data-Based Methods.
3. The Data-Collection/Feedback Cycle.
II. THE THEORY OF INFORMATION AND BEHAVIOR CHANGE.
4. How Information Changes Behavior.
III. HOW TO USE DATA FOR ORGANIZATION DEVELOPMENT.
5. Planning to Use Data for Change.
6. The Process of Collecting Data.
7. Techniques for Data Collection and Analysis.
8. Feeding Back Data.
IV. CONCLUSION.
9. Perspectives and New Direction.
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