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Acknowledgments xv
About the Author xx
Chapter 1 Flying a Business 1
Chapter 2 The Approach: An Overview 9
Chapter 3 The Bureaucracy of Compliance 21
Chapter 4 High Performance of Excellence 33
Chapter 5 Regulation and Compliance 45
Chapter 6 The Man Versus The Money 57
Chapter 7 Focusing on the Wrong Target 69
Chapter 8 Secret Sauce 81
Chapter 9 Value, Customer Satisfaction, Profit 95
Chapter 10 The Solution: Defining and Sustaining Value 109
Chapter 11 Operational Excellence 123
Chapter 12 Services 135
Chapter 13 The Price 147
Chapter 14 Systems Thinking and Process Engineering 161
Chapter 15 Operational Excellence, Take 2 177
Chapter 16 Sanity Checks and Fringe Concepts 191
Chapter 17 Finishing Touches 203
Chapter 18 Back to the Future: A Retrospective 217
Index 237
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Add High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, & Gain Competitive Advantage, Hillel Glazer has deftly synthesized all that he's learned from flying, building places, engineering complex systems, and years of consulting to help organizations to be lean and focused on performance. I believe Hillel is a clear-eyed radical who lov, High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage to the inventory that you are selling on WonderClubX
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Add High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, & Gain Competitive Advantage, Hillel Glazer has deftly synthesized all that he's learned from flying, building places, engineering complex systems, and years of consulting to help organizations to be lean and focused on performance. I believe Hillel is a clear-eyed radical who lov, High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage to your collection on WonderClub |