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| Preface | xiii | |||||||||
| Part I | Writing as Strategic Management of a Complex Organizational World | 1 | ||||||||
| Chapter 1 | Managing Complexity and Risk with GRACE | 3 | ||||||||
| Managing from the Center: Locating Yourself in Your Organizational Environment | 6 | |||||||||
| Writing to Manage Yourself and Your Work | 7 | |||||||||
| Writing and Short-Term Memory | 8 | |||||||||
| Writing and Long-Term Memory | 8 | |||||||||
| Writing, Creativity, and Motivation | 9 | |||||||||
| Writing and Risk | 9 | |||||||||
| Identifying What You Know and What You Need to Know | 10 | |||||||||
| Goals | 10 | |||||||||
| Readers | 11 | |||||||||
| Arguments | 13 | |||||||||
| Conventions | 20 | |||||||||
| Expression | 21 | |||||||||
| GRACE in Action | 24 | |||||||||
| Activities and Projects | 24 | |||||||||
| References | 27 | |||||||||
| Chapter 2 | Managing Your Writing Is Managing Your Work | 29 | ||||||||
| Useful Assumptions about Writing | 30 | |||||||||
| Analyzing Your Writing Situation, Conditions and Constraints, and Assumptions | 33 | |||||||||
| The Primary Question: What Is My Writing Task? | 33 | |||||||||
| Unpacking and Demystifying the Situation | 34 | |||||||||
| Unpacking and Demystifying Your Writing Process | 37 | |||||||||
| Using Metathinking and Metawriting to Manage Your Writing | 46 | |||||||||
| Using GRACE to Examine Your Assumptions about Your Writing Situation | 47 | |||||||||
| Assumptions about Your Goals | 47 | |||||||||
| Assumptions about Your Readers | 48 | |||||||||
| Assumptions about Your Arguments | 48 | |||||||||
| Assumptions about the Conventions of Your Document and Situation | 49 | |||||||||
| Assumptions about Expression | 50 | |||||||||
| Using Computers to Generate, Revise, and Edit Your Writing | 50 | |||||||||
| Using Computers to Gather, Share, and Generate Information | 51 | |||||||||
| Using Computers to Revise and Edit | 53 | |||||||||
| Writing Checklist | 56 | |||||||||
| Activities and Projects | 57 | |||||||||
| References | 58 | |||||||||
| Part II | Writing to Build Unity and Sustain an Organizational Culture | 59 | ||||||||
| Chapter 3 | Writing to Manage Daily Work and Enhance Group Productivity and Accountability | 61 | ||||||||
| Take a Memo! | 62 | |||||||||
| Print and Electronic Memo-Writing Situations | 63 | |||||||||
| GRACE for Memos and E-Mail | 66 | |||||||||
| Goals | 66 | |||||||||
| Readers | 67 | |||||||||
| Arguments | 69 | |||||||||
| Conventions | 75 | |||||||||
| Expression | 91 | |||||||||
| Key Differences between Memos and E-Mail | 93 | |||||||||
| Speed and Effects in the Workplace | 93 | |||||||||
| Page Appearance and Its Impact on Writers and Readers | 94 | |||||||||
| Expression | 95 | |||||||||
| Assumptions about the Media | 99 | |||||||||
| Determining If Your Memo Should Be Print or Electronic | 102 | |||||||||
| Collaboration and Teamwork in Organizations | 103 | |||||||||
| The Writing of Teamwork: Agendas and Minutes | 103 | |||||||||
| The Teamwork of Writing: Project Management | 115 | |||||||||
| Writing Checklist | 118 | |||||||||
| Activities and Projects | 120 | |||||||||
| References | 126 | |||||||||
| Chapter 4 | Writing to Negotiate and Express Institutional Goals, Values, and Practices | 127 | ||||||||
| "Talking the Talk" and "Walking the Walk" | 129 | |||||||||
| Expressing Missions and Visions | 130 | |||||||||
| Essential Elements of Mission and Vision Statements | 132 | |||||||||
| The Difference between a Mission Statement and a Vision Statement | 132 | |||||||||
| Writing Strategic Plans with GRACE | 134 | |||||||||
| Goals | 134 | |||||||||
| Goals and Expression | 149 | |||||||||
| Readers | 149 | |||||||||
| Arguments: Using SWOT to Develop Arguments | 150 | |||||||||
| Conventions | 151 | |||||||||
| Using GRACE to Improve Policies and Procedures Manuals | 156 | |||||||||
| Goals: Damage Control and Affirmative Goals | 157 | |||||||||
| Readers and Dangerous Assumptions | 162 | |||||||||
| Arguments | 166 | |||||||||
| Conventions | 175 | |||||||||
| Expression | 179 | |||||||||
| Job Descriptions and Performance Reviews | 179 | |||||||||
| Goals in Job Descriptions | 180 | |||||||||
| Goals in Performance Reviews | 181 | |||||||||
| Readers | 182 | |||||||||
| Arguments in Job Descriptions and Performance Reviews | 184 | |||||||||
| Contexts and Conventions of Job Descriptions | 184 | |||||||||
| Contexts and Conventions of Performance Reviews | 192 | |||||||||
| Expression | 195 | |||||||||
| Writing Checklist | 197 | |||||||||
| Activities and Projects | 200 | |||||||||
| References | 203 | |||||||||
| Part III | Writing to Build and Manage Relationships across Organizational Boundaries | 205 | ||||||||
| Chapter 5 | Contexts and Conventions of Business Letters | 207 | ||||||||
| When Should You Write a Letter? | 208 | |||||||||
| Assessing the Risks of Writing and Not Writing | 208 | |||||||||
| Letter-Writing Contexts and Situations--and Their Conventions | 209 | |||||||||
| Analyzing and Evaluating Your Context | 210 | |||||||||
| Moving toward the Text with GRACE | 210 | |||||||||
| Writing Checklist | 226 | |||||||||
| Activities and Projects | 227 | |||||||||
| Chapter 6 | Writing with GRACE in Difficult Situations: Conflict, Disagreement, and Emotion | 237 | ||||||||
| Three Generic Conflict Situations and Their Goals | 238 | |||||||||
| Complaints | 238 | |||||||||
| Bad News | 245 | |||||||||
| Negotiations | 251 | |||||||||
| Four Principles for Successfully Negotiating Conflicts and Handling Difficult People | 252 | |||||||||
| Engaging the Conflict with GRACE | 255 | |||||||||
| Goals | 255 | |||||||||
| Readers | 259 | |||||||||
| Arguments | 261 | |||||||||
| Conventions | 271 | |||||||||
| Expression | 272 | |||||||||
| Writing Checklist | 273 | |||||||||
| Activities and Projects | 274 | |||||||||
| References | 289 | |||||||||
| Chapter 7 | Managing Your Career Search | 291 | ||||||||
| GRACE and the Writing of Your Career | 295 | |||||||||
| Goals | 295 | |||||||||
| Readers | 296 | |||||||||
| Arguments | 296 | |||||||||
| Conventions | 298 | |||||||||
| Expression | 299 | |||||||||
| Career Search Exercises | 300 | |||||||||
| Exercise 1 | Self-Assessment | 300 | ||||||||
| Exercise 2 | You and the Organizational Environment | 306 | ||||||||
| Exercise 3 | Career Research and Organizational Reconnaissance | 314 | ||||||||
| Exercise 4 | Informational Interviews | 316 | ||||||||
| Six Things You Can Do to Manage Your Career Search | 320 | |||||||||
| Writing Checklist | 324 | |||||||||
| References | 325 | |||||||||
| Chapter 8 | The Resume: Making the Most of Your Life | 327 | ||||||||
| Developing Your Resume with GRACE | 329 | |||||||||
| Goals | 329 | |||||||||
| Readers | 330 | |||||||||
| Arguments | 331 | |||||||||
| Conventions | 338 | |||||||||
| Expression | 369 | |||||||||
| GRACE for Online Resumes | 370 | |||||||||
| Goals | 371 | |||||||||
| Readers | 371 | |||||||||
| Arguments | 372 | |||||||||
| Conventions | 372 | |||||||||
| Expression | 382 | |||||||||
| Writing Checklist | 386 | |||||||||
| Activities and Projects | 388 | |||||||||
| Chapter 9 | Building Effective Employment Letters | 393 | ||||||||
| Situations and Contexts for Employment Letters | 394 | |||||||||
| Making GRACEful Contact with Prospective Employers | 395 | |||||||||
| Goals | 395 | |||||||||
| Readers | 396 | |||||||||
| Arguments | 397 | |||||||||
| Conventions | 408 | |||||||||
| Expression | 413 | |||||||||
| Other Contexts, Goals, and Readers in the Employment Search | 414 | |||||||||
| Nurturing and Using Your Network: Requests and Thanks | 414 | |||||||||
| Following up and Responding to Interviews, Offers, and Rejections | 419 | |||||||||
| Writing Checklist | 422 | |||||||||
| Activities and Projects | 424 | |||||||||
| Part IV | When a Letter or Memo Is Not Enough: Proposals, Business Plans, and Formal Reports | 431 | ||||||||
| Chapter 10 | Design Conventions for Long, Complex Documents | 433 | ||||||||
| How Busy Professionals Read Long Documents | 434 | |||||||||
| Helping Readers Navigate Long, Complex Documents | 436 | |||||||||
| Summaries: Answering Readers' Primary Questions Quickly | 443 | |||||||||
| Types of Summaries Typically Used | 444 | |||||||||
| Steps for Writing an Effective Summary | 444 | |||||||||
| Testing Your Summary | 446 | |||||||||
| Other Conventions of Long, Complex Documents | 446 | |||||||||
| The Power and Importance of Graphics | 450 | |||||||||
| Tables | 450 | |||||||||
| Figures | 451 | |||||||||
| Writing Checklist | 464 | |||||||||
| Activities and Projects | 465 | |||||||||
| Chapter 11 | Beyond the Library: Information Resources and Research Strategies in the Contemporary Organization | 469 | ||||||||
| Deciding What You Need to Know and Where to Look for It | 470 | |||||||||
| Using Information Resources Creatively, Responsibly, and Effectively | 473 | |||||||||
| People as Resources | 474 | |||||||||
| Paper Resources | 475 | |||||||||
| Conducting Interviews, Focus Groups, and Surveys | 475 | |||||||||
| Interviews | 476 | |||||||||
| Focus Groups | 480 | |||||||||
| Surveys | 485 | |||||||||
| Using Electronic Resources | 492 | |||||||||
| Listservs and Newsgroups | 493 | |||||||||
| World Wide Web | 493 | |||||||||
| Writing Checklist | 499 | |||||||||
| Activities and Projects | 502 | |||||||||
| References | 502 | |||||||||
| Chapter 12 | Proposals and Business Plans: Getting to "Yes" | 505 | ||||||||
| Writing Proposals with GRACE | 506 | |||||||||
| Goals | 506 | |||||||||
| Readers | 508 | |||||||||
| Arguments | 510 | |||||||||
| Conventions | 536 | |||||||||
| Expression | 540 | |||||||||
| Proposal Guidelines | 541 | |||||||||
| Writing Checklist | 542 | |||||||||
| Activities and Projects | 543 | |||||||||
| Chapter 13 | Formal Reports | 555 | ||||||||
| Developing Your Report with GRACE | 556 | |||||||||
| Goals | 566 | |||||||||
| Readers | 561 | |||||||||
| Arguments | 563 | |||||||||
| Conventions | 577 | |||||||||
| Expression | 589 | |||||||||
| Writing Checklist | 590 | |||||||||
| Activities and Projects | 591 | |||||||||
| Reference | 593 | |||||||||
| Chapter 14 | Presenting Reports Orally | 595 | ||||||||
| Presenting Oral Reports with GRACE | 596 | |||||||||
| Goals | 596 | |||||||||
| Readers | 597 | |||||||||
| Arguments | 600 | |||||||||
| Conventions | 601 | |||||||||
| Expression | 610 | |||||||||
| Oral Presentation Checklist | 615 | |||||||||
| Activities and Projects | 617 | |||||||||
| References | 618 | |||||||||
| Part V | Special Risks and Challenges: Writing for the Global Marketplace | 621 | ||||||||
| Chapter 15 | Opportunities and Risks in Cross-Cultural Communication | 623 | ||||||||
| Cultural Signposts Underlying Cross-Cultural Communication | 624 | |||||||||
| Individualistic and Collectivist Cultures | 626 | |||||||||
| Hierarchy and Status | 627 | |||||||||
| Low- and High-Context Cultures | 628 | |||||||||
| Perception of Time | 629 | |||||||||
| Culture and Argument | 631 | |||||||||
| Making Cross-Cultural Oral Presentations | 632 | |||||||||
| Preferred Level of Formality | 633 | |||||||||
| Cultural Priority Given to Relationship Building | 633 | |||||||||
| Assumptions about Valid Arguments | 633 | |||||||||
| Preferred Decision-Making Processes | 634 | |||||||||
| Attitudes about Humor | 634 | |||||||||
| Language Background | 634 | |||||||||
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Rodney Oei
reviewed Writing of Business on July 24, 2015
Writing of Business
Good overview of Protestant Youth ministry, though sometimes he pushes his metaphors so hard you wonder how accurate the history truly is.
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