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Upside-down marketing Book

Upside-down marketing
Upside-down marketing, Everyone knows that customers represent the best opportunity for new business,right? Wrong! Prospecting for new customers is the most costly and difficult task in business. The biggest payoff and true sales gold lies in winning back former customers,and t, Upside-down marketing has a rating of 2 stars
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Upside-down marketing, Everyone knows that customers represent the best opportunity for new business,right? Wrong! Prospecting for new customers is the most costly and difficult task in business. The biggest payoff and true sales gold lies in winning back former customers,and t, Upside-down marketing
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  • Upside-down marketing
  • Written by author George R. Walther
  • Published by New York : McGraw-Hill, c1994., 1994/06/01
  • Everyone knows that customers represent the best opportunity for new business,right? Wrong! Prospecting for new customers is the most costly and difficult task in business. The biggest payoff and true sales gold lies in winning back former customers,and t
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Preface
Acknowledgments
Introduction: The Conveyor Belt Analogy 1
Pt. 1 Getting Customers Back on the Belt 9
1 Changing Shouts to Touts 11
2 Pay Up or Kiss Off 51
3 The Silence Is Killing You 75
Pt. 2 Keeping Customers on the Belt 101
4 Know Thy Customer 103
5 The Critical Value of Staying in Touch 125
6 Strengthening Partnerships by Meeting Needs 149
Pt. 3 Getting Customers on the Belt 167
7 Al Dente Prospecting and Qualifying 169
8 Time Is of the Essence 183
9 Selling - Breathing Life into Relationships 193
Epilogue 201
Index 205
An Invitation from the Author 213


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