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Preface | ||
Acknowledgments | ||
Introduction: The Conveyor Belt Analogy | 1 | |
Pt. 1 | Getting Customers Back on the Belt | 9 |
1 | Changing Shouts to Touts | 11 |
2 | Pay Up or Kiss Off | 51 |
3 | The Silence Is Killing You | 75 |
Pt. 2 | Keeping Customers on the Belt | 101 |
4 | Know Thy Customer | 103 |
5 | The Critical Value of Staying in Touch | 125 |
6 | Strengthening Partnerships by Meeting Needs | 149 |
Pt. 3 | Getting Customers on the Belt | 167 |
7 | Al Dente Prospecting and Qualifying | 169 |
8 | Time Is of the Essence | 183 |
9 | Selling - Breathing Life into Relationships | 193 |
Epilogue | 201 | |
Index | 205 | |
An Invitation from the Author | 213 |
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Add Upside-down marketing, Everyone knows that customers represent the best opportunity for new business,right? Wrong! Prospecting for new customers is the most costly and difficult task in business. The biggest payoff and true sales gold lies in winning back former customers,and t, Upside-down marketing to your collection on WonderClub |