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Acknowledgments | ix | |
Foreword | xi | |
How to Read This Book | xiii | |
I | Introduction to typewatching | |
1. | The Importance of People "Would you mind doing this our way?" | 3 |
2. | What's Your Type? "Doesn't anyone care about what I want?" | 15 |
3. | The ABCs of Type "Would you please look with your eyes instead of your mouth?" | 27 |
4. | The Ten Commandments of Typewatching | 46 |
5. | A Typewatching Shortcut: The Four Temperaments "Hi, I'm an NF, and I'm here to help." | 51 |
II | Putting typewatching to work | |
6. | Leadership "I must become an expert in a whole new set of skills." | 63 |
7. | Team Building "I may not be the best person to give you advice on that subject." | 93 |
8. | Problem Solving "But if it works, why should I change?" | 120 |
9. | Conflict Resolution "Now, now, let's not get emotional." | 139 |
10. | Goal Setting "If I did speak up, would anyone even hear me?" | 160 |
11. | Time Management "We don't have time to do it right. We only have time to do it over." | 176 |
12. | Hiring and Firing "How can we trust each other not to screw up each other's jobs?" | 193 |
13. | Ethics "Why do we spend so much company time talking about a problem that doesn't exist?" | 213 |
14. | Stress Management "Now, now, we mustn't lose our heads." | 233 |
15. | Sales "Let me tell you about our Frequent Mower's Club." | 254 |
16. | Typewatching from 9 to 5 Q: "What's the book about?" A: "About two hundred fifty pages." | 275 |
17. | Some Final Thoughts | 295 |
III | The sixteen profiles at work | |
Introduction | 303 | |
ISTJ: Life's Natural Organizers | 306 | |
ISFJ: Committed to Getting the Job Done | 313 | |
INFJ: An Inspiring Leader and Follower | 318 | |
INTJ: Life's Independent Thinkers | 324 | |
ISTP: Just Do It | 329 | |
ISFP: Action Speaks Louder Than Words | 334 | |
INFP: Making Life Kinder and Gentler | 340 | |
INTP: Life's Conceptualizers | 345 | |
ESTP: Making the Most of the Moment | 352 | |
ESFP: Let's Make Work Fun | 358 | |
ENFP: People Are the Product | 364 | |
ENTP: Progress Is the Product | 369 | |
ESTJ: Life's Natural Administrators | 376 | |
ESFJ: Everyone's Trusted Friend | 381 | |
ENFJ: Smooth-Talking Persuaders | 386 | |
ENTJ: Life's Natural Leaders | 392 | |
Afterword | 399 |
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