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Preface | ||
1 | Whither Trust? | 1 |
2 | Trust in Organizations: A Conceptual Framework Linking Organizational Forms, Managerial Philosophies, and the Opportunity Costs of Controls | 16 |
3 | Trust and Technology | 39 |
4 | Trust-Based Forms of Governance | 51 |
5 | Trust and Third-Party Gossip | 68 |
6 | Collaboration Structure and Information Dilemmas in Biotechnology: Organizational Boundaries as Trust Production | 90 |
7 | Developing and Maintaining Trust in Work Relationships | 114 |
8 | Micro-OB and the Network Organization | 140 |
9 | Swift Trust and Temporary Groups | 166 |
10 | The Road to Hell: The Dynamics of Distrust in an Era of Quality | 196 |
11 | Divergent Realities and Convergent Disappointments in the Hierarchic Relation: Trust and the Intuitive Auditor at Work | 216 |
12 | Beyond Distrust: "Getting Even" and the Need for Revenge | 246 |
13 | Organizational Responses to Crisis: The Centrality of Trust | 261 |
14 | Trust and Crisis | 288 |
15 | The Organizational Trust Inventory (OTI): Development and Validation | 302 |
16 | Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions | 331 |
17 | Collective Trust and Collective Action: The Decision to Trust as a Social Decision | 357 |
18 | Understanding the Interaction Between Procedural and Distributive Justice: The Role of Trust | 390 |
Index | 414 | |
About the Contributors | 423 |
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