Troubleshooting Microsoft Outlook Book

	Troubleshooting tips	xiii
	About this book	xv
	Backing up and moving data	2
	I don't know how to back up my data	4
	I don't know how to restore my backup data	6
	I don't know how to move my data to a different computer	8
	Calendar	10
	My workweek days and hours are wrong	12
	My Saturday/Sunday layout is wrong	13
	The Calendar is not showing the TaskPad	14
	I can't read my appointments easily	16
	There are too many holidays in my calendar	17
	Configuration	18
	I don't know how to change my Outlook configuration	20
	Contacts, custom data	22
	There's no field for the data I need to enter	24
	I don't see my custom data field	26
	Contacts, folder display	28
	I don't know how to sort my Contacts card view	30
	I need to segregate a group of contact entries efficiently	31
	Contacts, general	32
	I need a quick way to change the same company address for many contacts	34
	My contacts are accessible to too many people on my network	38
	I can't import my contacts from Excel	39
	E-mail, addressing messages	40
	My default e-mail address book is in the wrong Contacts subfolder	42
	Contact names are out of order in the Select Names dialog box	43
	When I address a message, my Contacts subfolder isn't there	44
	E-mail, automatic addresses	48
	I can't distinguish between two contacts who have the same name	50
	I can't distinguish between one contact's multiple e-mail addresses	52
	E-mail, creating	56
	I don't know how to change the format of a single message	58
	My Outlook Signature Picker doesn't work	60
	I don't know how to change my message encoding format	62
	My message lines wrap and break in the wrong places	64
	I don't know how to change my default message format	66
	E-mail, importing addresses	68
	I can't use my Outlook Express e-mail addresses in Outlook	70
	I don't know how to import my e-mail addresses from Netscape Messenger	72
	I can't import my WordPerfect mail-merge list into Outlook	74
	I can't import my Comma Separated Values text file into Outlook	76
	E-mail, receiving	78
	I'm not receiving some of the messages people send me	80
	The text in my Inbox and Preview Pane is too small to read comfortably	84
	E-mail, recipients' problems	88
	My recipient got my message with a winmail.dat attachment	90
	My recipient doesn't receive the message features I send	91
	E-mail, sending	92
	After I send or receive e-mail, I get disconnected	94
	I can't send and receive e-mail messages	96
	Mail is stuck in my Outlook Outbox	100
	E-mail, viruses	104
	I don't know how to protect my computer from e-mail viruses	106
	E-mail accounts	108
	My e-mail account doesn't work	110
	Getting connected takes a long time	112
	I can't set up my web-based e-mail account	114
	I can't set up my Microsoft Network, AOL, or CompuServe e-mail account	118
	Error messages	122
	I don't know how to repair Outlook	124
	I don't know how to repair Office 2000	125
	I don't know how to get help from the Microsoft Knowledge Base	126
	Faxing	128
	I don't know how to install my fax program (Corporate/Workgroup configuration)	130
	I don't know how to install my fax program (Internet Mail Only configuration)	134
	Files, receiving	136
	I don't want to download messages with very large files	138
	My message is full of gibberish	142
	Files, sending	144
	My message with attached file doesn't get sent	146
	My AOL recipient can't read my message or attached files	147
	Folders and windows	148
	I need more than one Calendar	150
	Other people can see my private Outlook items	151
	I can't open my co-worker's folder	152
	I can't enter items in my co-worker's folder	153
	Hidden names (blind copies)	154
	Some of my recipients want their identities hidden	156
	I don't know how to send a message to a group name	157
	Hyperlinks in messages	158
	My hyperlink doesn't start with www	160
	My Outlook automatic hyperlinks don't work	161
	Importing and Exporting	162
	I get an error that says "too many fields"	164
	I can't export custom fields to an Access database	166
	My imported data is wrong	168
	Mail merge	170
	When I run a mail merge, all my contacts are included	172
	I need to mail merge my Outlook contacts in a non-Word program	173
	I don't know how to do an Access mail merge using my Outlook contacts	174
	Missing items	176
	Some of my Outlook items are missing	178
	Some of my Outlook Express items are missing	180
	Multiple users	182
	I need separate Outlook Express e-mail addresses for the same Internet account	184
	I don't know how to share my Outlook Express contacts with other Outlook Express identities	185
	I don't know how to set up a second, private Outlook e-mail address in my Internet account	186
	Newsgroups	194
	I've lost my newsgroup messages	196
	The lines in my posted newsgroup messages are cut short	197
	My newsgroup message list is too long	198
	Outlook Express picked up e-mail that I need to save in Outlook	200
	Outlook, exiting	202
	After I exit Outlook, it continues to run	204
	If I exit Outlook while downloading e-mail, Outlook hangs	205
	Outlook bar	206
	My Outlook bar is missing	208
	My Outlook bar shortcuts quit working	209
	One of my Outlook bar groups is missing	210
	Printing	212
	My printer doesn't print all the pages of my Calendar	214
	The text in my printed calendar is cut short	216
	Outlook prints more dates on the page than I want	219
	I need a Phone List that includes addresses	220
	Read receipts	222
	Outlook Express isn't handling my read receipts and requests correctly	224
	Outlook (Internet Mail Only) isn't handling my read receipts and requests correctly	226
	Outlook (Corporate/Workgroup) isn't handling my read receipts and requests correctly	228
	When I test read receipts, they don't work right	230
	Reminders	232
	Reminders in my Calendar and Tasks subfolders don't work	234
	Sounds	236
	My reminder sounds aren't doing what I want	238
	My action feedback sounds aren't doing what I want	239
	My new mail notification sounds aren't doing what I want	240
	My modem dialing noises aren't doing what I want	242
	Starting	244
	Outlook starts, and then stops responding	246
	The Outlook Express main information window is blank when it starts	247
	Starting Outlook Express disconnects me from the Internet	248
	Outlook/Outlook Express doesn't start automatically	250
	Switching e-mail programs	252
	Outlook and Outlook Express have different address lists	254
	Outlook won't share addresses with Outlook Express	256
	Synchronizing data	260
	My Net Folders aren't updating correctly	262
	My offline folders aren't synchronizing correctly	266
	Tasks and TaskPad	270
	The task lists in my Tasks, TaskPad, and Outlook Today windows don't match	272
	In TaskPad, the TaskPad field and task list are missing	274
	Index	277